What Insurance Adjusters Look for on Roofs

Posted on February 9, 2024 by Berverley Chengetai

Insurance adjusters on roofs
Building Strong Relationships with Insurance Companies: Tips for a Smoother Claims Process
Building Strong Relationships with Insurance Companies: Tips for a Smoother Claims Process

When it comes to insurance claims, especially those related to roofs, the role of an insurance adjuster is pivotal. These professionals are trained to assess damage and determine the validity and value of claims filed by policyholders. Understanding what insurance adjusters look for on roofs can benefit homeowners and contractors alike. This article delves into the key elements insurance adjusters focus on during their evaluations.

1. Overall Condition of the Roof

The first aspect an adjuster assesses is the overall condition of the roof. This includes the age of the roof, the materials used, and general wear and tear. An aged or neglected roof might result in a lower claim value, as such conditions influence new damage assessment.

One of the primary reasons for roof claims is weather-related damage. Adjusters meticulously look for signs that indicate damage caused by hail, wind, or storms. This can include broken or missing shingles, dents in asphalt shingles from hail, or damage from fallen branches. They distinguish between new damage and pre-existing issues to validate the claim.

3. Evidence of Maintenance or Neglect

The history of roof maintenance plays a crucial role. Adjusters can tell if a roof has been regularly maintained or neglected. Poor maintenance can exacerbate weather-related damage, and in some cases, it may lead to a denial of the claim. They look for signs like overgrown moss, cluttered gutters, or peeling roof materials.

4. Installation Quality and Workmanship

The quality of installation and workmanship is critical. Poorly installed roofs are more prone to damage and may affect the outcome of a claim. Adjusters examine the roof for signs of improper installation, such as improperly nailed shingles or inadequate flashing around roof penetrations.

5. Documentation and Compliance with Building Codes

Insurance adjusters also review any roof-related documentation, including warranties, previous repair invoices, and compliance with local building codes. Non-compliance with building codes or lack of proper documentation can affect claim processing.

6. Signs of Unrelated or Prior Damage

Adjusters are trained to identify damage unrelated to the claim. For instance, if a claim is for storm damage, but the adjuster finds signs of a long-standing leak, this may impact the claim. They separate previous wear and tear or unrelated damage from the current claim.

7. Potential for Future Damage

Apart from current damage, adjusters also consider the roof's potential for future issues. They assess if the current damage could lead to more significant problems. This assessment can influence the urgency and extent of repairs covered by the insurance.

8. Fraudulent Claims

Lastly, adjusters are vigilant about potential fraud. They look for discrepancies between the claimed damage and the actual roof condition. Any signs of tampering or intentional damage to mimic weather-related issues are red flags.


Insurance adjusters play a crucial role in the claim process, and their assessments are thorough and multifaceted. Understanding what they look for can guide homeowners in maintaining their roofs and ensuring compliance with insurance requirements. It can also help prepare more accurate and legitimate insurance claims, leading to a smoother and more effective claims process.

Leave a Reply

Your email address will not be published. Required fields are marked *